An innovative software solution and IT services company...
Capstone Integrated Solutions specializes in the development and integration of complex technologies into unified, extensible, service-providing platforms. Using our products and experience, Capstone focuses on integrating and managing disparate systems providing services like payment, finance, audit, taxation, security, selling/commerce, customer relations and marketing into one homogenous transacting platform. We are also bringing technologies like conversational AI, Robotic Process Automation, monitoring and alerting to these ecosystems. With a highly experienced team of developers, architects, project managers, business analysts, quality assurance analysts and implementation specialists we live by our words: ‘Complex Solutions, Simply Delivered’.
PRODUCTS
- Enterprise Management Solution that monitors, detects, alerts, actions, and automates system events and mission critical processes
- Capstone’s TRUSSt is a Point of Sale (POS) agnostic bridge for payments, transactional data, and third-party activation systems. It can be flexibly deployed in the cloud or on-premise depending on your preference.
- Dynamically weaves audio-visual content into an interactive experience dynamically
- Delivers to end users via a web based scheduling interface
- Captures end-user responses and progress in a central data store
SERVICES
- Design Services
- Development
- Application
- Platform
- Implementation Services
- Business Analyst
- Technical Analyst
- Quality Assurance
- Delivery Services
- Program Management
- Project Management
- Product Management
- Vendor Identification/Selection
- RFI thru RFP
- QA Test Factory
- L1—L3 Support Services
- Call Center
- Issue Identification
- Root Cause Analysis (RCA)
- Documentation
- Creation/Maintenance:
- SOPs
- KB Articles
- Troubleshooting Steps
- User Documentation
- Direct-to-Store Support Model
- Ticket Queue Management
- Analysis and Reporting
- Service Desk– Analysis, Transformation Planning & Execution.
- Business Process Outsourcing (BPO)
- Cost Control
- Vendor mgmt./ Negotiation
- Risk reduction
- Foster Collaboration
- Process Management & Improvement
- Current State
- Future State
- Standardization
- Optimization
- Robotic Process Automation (RPA)
- Software Versioning/ Configuration Integrity
- Critical Services/Processes
- Polling
- Payment
- Data Flow between Systems
- Application Errors
- System Crashes and Reboots
- POS Performance
- Hardware Configuration & Integrity
- Windows Patch Management
- Enterprise System Availability
- Flash Sales
- Report Automation
- Software
- Software Package Creation
- Software/Configuration Deployment
- Deployment Validation
- Pilot/Rollout Support
- Scheduling & Reporting
- Hardware
- Deployment Validation
- Pilot/Rollout Support
- Scheduling & Reporting
- Vendor Management
- Stakeholder Communication
- Hardware Evaluation
- Staff Augmentation to full IT out-sourcing
DEVELOPMENT
- Capstone IP
- Product/Platform Development Partners
- Extending Existing Solutions
- iOS
- Android
- AI/Conversational
- Robotic Process Automation (RPA)
MANAGEMENT
- Supportive PMO
- Governance PMO
- Directive PMO
- Provide POS functionality best practices
- Analyze, design, document functional specifications
- Troubleshoot technical issues during project implementations
- Lower cycle times
- Stability
- Improved Application quality
- Build and establish Test Factory
Some of Our Clients
